1000 - Equitable Productive Conflict Resolution for People Managers
Linda Henderson-Smith, Owner and Principal, ATC Consulting LLC; Jonelle Bailey, Executive Director, Sycamore Park DistrictGrand Hall L, East Tower, Gold/Ballroom Level
Topic Track: Diversity
Location: Grand Hall L, East Tower, Gold/Ballroom Level
Time: 12:30 p.m. – 2:30 p.m.
Speaker(s): Linda Henderson-Smith, Owner and Principal, ATC Consulting LLC; Jonelle Bailey, Executive Director, Sycamore Park District
Productive conflict resolution is one of the key skills that people managers need in order to supervise teams equitably. Fear of conflict is among the five major dysfunctions observed in teams. If we want our teams to be functional, we have to learn how to face and resolve conflict in productive rather than destructive ways. The training in this session will explore definitions of relevant concepts, as well as discuss steps that can be taken and provide practical skills to resolve conflict in productive ways to ensure our teams are safe places for staff to thrive and feel a sense of belonging.
- Understand productive conflict and how it is related to equitable leadership.
- Recognize why productive conflict resolution is required for teams to be functional.
- Gain insight into the necessary steps for resolving conflict productively.