How to Handle Emotionally Charged Situations in the Workplace
Can your organization afford to ignore uncontrolled conflict and confrontation? Today’s workers are faced with greater — and potentially riskier — challenges than ever before. Opposing points of view, coupled with high levels of stress, can lead to anger, conflict and confrontation between people, both at work and home. The heavy cost inflicted on organizations due to low morale, absenteeism, lack of cooperation and poor productivity can be devastating.
Stopping conflict before it starts is critical to success. The first step is helping people understand what triggers their anger. This workshop helps individuals assess their own personal attitudes and better understand the negative impact of self-destructive behaviors.
Participants will learn how to build successful relationships, resulting in increased trust, harmony and teamwork. They’ll gain strategies for remaining calm, clear-headed and positive even in the face of the most difficult circumstances or challenges.