How to Handle Emotionally Charged Situations in the Workplace

Can your organization afford to ignore uncontrolled conflict and confrontation? Today’s workers are faced with greater — and potentially riskier — challenges than ever before. Opposing points of view, coupled with high levels of stress, can lead to anger, conflict and confrontation between people, both at work and home. The heavy cost inflicted on organizations due to low morale, absenteeism, lack of cooperation and poor productivity can be devastating.

Stopping conflict before it starts is critical to success. The first step is helping people understand what triggers their anger. This workshop helps individuals assess their own personal attitudes and better understand the negative impact of self-destructive behaviors.

Participants will learn how to build successful relationships, resulting in increased trust, harmony and teamwork. They’ll gain strategies for remaining calm, clear-headed and positive even in the face of the most difficult circumstances or challenges.

The Levity Effect: It Pays to Lighten Up

The evidence is abundant: it pays to lighten up. From greater employee engagement to higher financial returns, leaders who embrace levity enrich the lives of their direct reports while reaping personal rewards as well. In this humor-filled session, bestselling author Scott Christopher (The Levity Effect: Why It Pays to Lighten Up; People People; The 7 Ups of Happiness) reveals how tapping your “lighter side” brings tangible, positive results. Attendees learn what constitutes levity at work–Latitude, Attitude and Gratitude™, how to effectively recognize employee accomplishments, and what successful organizations are doing to cultivate a more ‘people first’ culture. Amid audience interaction and lots of laughter, attendees experience firsthand the levity effect in action.