412 - Preserving Human Interaction in a Digital Society
Jan Hincapie, Retired Parks and Recreation Director
We live in a fast-paced world. Before the pandemic, we were constantly looking for ways to streamline and automate processes in our agencies. Out of necessity, meetings and virtual programming have become commonplace. While technology has undoubtedly enhanced our world and helped us through this unprecedented time, have we gone too far? Have we completely lost face-to-face human interaction forever? In this session, the speaker will discuss what technology has done to the human side of our jobs and discuss ways to change our philosophy, management approach, and, eventually, work environments to create and support opportunities for human interaction.
- Attain a greater understanding of how technology has affected the world, especially since March of 2020.
- Learn the traits and desires of many staff members and customers, identifying them as digital natives or digital immigrants.
- Identify ways to assess workplace processes to determine whether automation is the best option: evaluate before you automate.