316 – Motivating Your Staff: How to Build a Recognition Program that Inspires

Are you looking for new ways to motivate your staff? In this session, Ruby will offer successful examples of how she helped the San Antonio Spurs and Tampa Bay Lightning design an employee recognition program to enhance the guest experience at the AT&T Center and Tampa Bay Times Forum. Use their framework to reinforce the desired behavior for staff and give employees the feedback they need to excel.
Learning Outcomes:
- Identify what criteria constitute rewardable behavior or actions and discuss rewards that do not require funding.
- Summarize and outline a checklist for developing your recognition program.