309 – Employee Engagement Comes Before Customer Engagement

Is your organization relentlessly pursuing innovation, technological advancements, and best practices to enhance the guest experience? How about investing in these for your internal customers – your employees who represent you and your brand every day? Helping employees apply their talents in their roles is just a first step on the road to your company’s continuous improvement. In the long run, choosing the right way to onboard and train your employees can bring them up to speed faster and make them more successful.
Learning Outcomes:
- Generate an outline with the key requirements in a successful onboarding for new employees.
- Formulate how to design and deliver staff development sessions that inspire and teach skills to succeed.