103 - Common Sense (but Not Common) Customer Service
Eileen Soisson, President, The Meeting Institute
This customer service session will address common sense skills that are highly needed within parks and recreation agencies. This session is a great refresher for seasoned staff, supervisors looking to enhance their customer service training, or professionals new to the field. We will define customer service and identify ways service has changed since the pandemic. Participants will walk away with five key steps of service that can be applied to any position or department to provide more consistent service. This information may sound like common sense, but if customer service was such common sense, then why is it not more common?
- Identify five key steps of service.
- Discuss common sense customer service skills that need to be employed more often.