Using real-life Parks and Recreation personas, this session will dive into Customer Journey Mapping: the why, the how and (most importantly!) the what-to-avoid. Customer journey mapping helps organizations step into their resident’s shoes and see themselves from the resident’s perspective. By creating

This interactive session, featuring role-play scenarios dashed with humor, provides attendees information they can use to enhance their ‘disability comfort zone’ when interacting with park patrons who have a disability. Whether a park-goer is blind, deaf or in a wheelchair, that first-time

Development and adaptation of recreation programming, with a focus on specific objectives, is a key element of Therapeutic Recreation. Community recreation provides a unique and flexible opportunity for us to offer goal oriented programming. It is possible utilize the entire process, from

“What’s wrong with them?” Or should we be saying, “What’s Happened to Them?” This session will enable participants to identify toxic stress and the effects of adverse childhood experiences to the brain. The original Adverse Childhood Experience study will be explored to

If your anything like me you are always looking for ways to make your programs even better. An easy way to impress and improve engagement in your programs is through the use of technology. This session will not only give you countless

What role does good design play in society? How do you know it when you see it? What goes into creating it? Is excellence ever easy? Through these questions and examples from around the world, we will examine global trends and their

We are currently almost a full year from where the coronavirus began to take an immediate and overwhelming toll on our communities. The business and finance leaders of local governments were met with excruciatingly tough decisions on how to balance the revenue

This session will bring you up to date on new legal requirements affecting your agency including the latest federal and state legislation, regulations and case law affecting public employment, public finance, OMA/FOIA, public construction, tort liability/immunity, civil rights liability and more. Learning

At the heart of every park board and foundation board is a good-intentioned citizen who wants to give back to their community. Whether a new eager-beaver or a seasoned veteran, board members share the same desire to do a fantastic job. This

In the new age of COVID 19, we were all forced into needing to make changes within our organization, the challenge is for us to help and support people through these individual transitions, which can be intensely traumatic, and involve loss of