We all try to provide an excellent customer service experience 100% of the time. Unfortunately, sometimes things don’t go as planned. At that crucial customer experience moment, we can either lose a customer forever or turn them into a raving fan by

Diversity, equity, and inclusion (DEI) are essential for the health and well-being of communities. In addition, DEI programming and training assist with providing a rounded, more inclusive culture for employees and the communities they serve. Determining where to start with DEI initiatives

We all know deep down that failure is inevitable when we try something new and that it can even help us produce better outcomes in the end. Despite this, we all work hard to avoid it (or even worse, ignore it) instead

Looking for ways to reimagine a facility that seems to have lost its luster or public appeal? COVID-19 forced us to look at facilities that have been underutilized in fresh in new ways! From hosting special events to extending the guest experience

Do we have that? Is it in good shape? Does it need help? This session will demonstrate the benefits of conducting a systemwide parks and facilities assessment. A systemwide assessment aids in determining what facilities/amenities you have, their condition, and whether future

Growing evidence indicates that dense organic matter materials can increase turfgrass field performance. In this session, Midwest Grows Green natural lawn care (NLC) technical assistance program (TAP) team members Ryan Anderson and Vytas Pabedinskas cover soil health principles and how to apply

Learn how to properly manage your parking lots and sidewalks from a pavement engineer with over 30 years of experience. This presentation will cover common problems and proper maintenance methods, including seal coating, overlays, repairs, and pavement reclaiming and provides an excellent

The average public agency today uses cooperative purchasing for 20% of spending. Procurement professionals are using cooperatives twice as much as they did in 2010, and that number is growing. Why? GovWin and Onvia’s 2018 survey reports that procurement staff are running

In this session, we will take a practical review of how to avoid willful and wanton liability. We will explore risk management principles and legal best practices as the seasons and activities change from aquatics and day camps in the summer months

GASB 87 will soon become effective for your organization. Join John Goll from the Fox Valley Park District and Anthony Cervini from Sikich LLP for an informative discussion on how to best gather the information needed to efficiently and correctly implement this