We all try to provide an excellent customer service experience 100% of the time. Unfortunately, sometimes things don’t go as planned. At that crucial customer experience moment, we can either lose a customer forever or turn them into a raving fan by

Diversity, equity, and inclusion (DEI) are essential for the health and well-being of communities. In addition, DEI programming and training assist with providing a rounded, more inclusive culture for employees and the communities they serve. Determining where to start with DEI initiatives

We all know deep down that failure is inevitable when we try something new and that it can even help us produce better outcomes in the end. Despite this, we all work hard to avoid it (or even worse, ignore it) instead

Looking for ways to reimagine a facility that seems to have lost its luster or public appeal? COVID-19 forced us to look at facilities that have been underutilized in fresh in new ways! From hosting special events to extending the guest experience

Do we have that? Is it in good shape? Does it need help? This session will demonstrate the benefits of conducting a systemwide parks and facilities assessment. A systemwide assessment aids in determining what facilities/amenities you have, their condition, and whether future

Every year, park and recreation agencies provide hundreds of thousands of programs, events, and services. Some programs address specific goals/outcomes, whereas other events or services focus on enjoyable experiences. How do we know that our intended outcome is achieved? Many agencies use

Every season, community members eagerly look forward to their area park districts’ annual special events. As recreation professionals, how do we keep these events fresh and exciting year after year while maintaining quality and sticking to a budget? Recreation professionals from the

Growing evidence indicates that dense organic matter materials can increase turfgrass field performance. In this session, Midwest Grows Green natural lawn care (NLC) technical assistance program (TAP) team members Ryan Anderson and Vytas Pabedinskas cover soil health principles and how to apply

Learn how to properly manage your parking lots and sidewalks from a pavement engineer with over 30 years of experience. This presentation will cover common problems and proper maintenance methods, including seal coating, overlays, repairs, and pavement reclaiming and provides an excellent

The average public agency today uses cooperative purchasing for 20% of spending. Procurement professionals are using cooperatives twice as much as they did in 2010, and that number is growing. Why? GovWin and Onvia’s 2018 survey reports that procurement staff are running